Reference

Our Legal Terms and Your Account Rights

3399bed operates under a defined legal framework that governs how your account, wallet activity and personal data are handled.

Jurisdiction-Dependent AccessAccount Conditions ApplybKash, Nagad, Rocket Wallet TermsData Retention PolicyUser Rights on Request
3399bed Our Legal Terms and Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Protecting your account and the data attached to it is an operational responsibility, not just a policy statement. Every account is protected by OTP-verified login, and wallet details linked to bKash, Nagad or Rocket are stored in encrypted form — not exposed to our general support agents. If you believe your account has been accessed without your permission, lock it immediately through the security section of your account settings and contact us through email.

OTP Login Verification Every login requires OTP confirmation sent to your registered mobile number. This applies whether you access your account from a browser or the mobile app — no exceptions.
Encrypted Wallet Storage Your bKash, Nagad and Rocket wallet identifiers are held in encrypted storage. Support agents see only masked identifiers — full wallet numbers are never displayed in plain text.
Data Retention and Deletion We retain account data for the period required by our operational obligations. After account closure, you may request deletion of non-essential data by writing to our support email with your account ID.
Policy Update Notifications When our legal conditions change materially, we notify you via the email address on your account before the change takes effect. Continued use after that date constitutes acceptance of the revised terms.
CONTACT LEGAL QUERIES

How to Reach Us on Legal Matters

Legal and policy questions follow a different path from general account help. If you have a concern about your data, a wallet dispute or a request to review how your account information is held, use the channels below. Our team reviews legal correspondence separately from standard support tickets so nothing slips through.

Live Chat — Policy Queries Open the live chat widget inside your account dashboard and select the Legal or Policy topic. Responses on policy matters are handled by a dedicated team separate from general support.
Email — Data and Wallet Disputes Write to our support address with your registered bKash, Nagad or Rocket number in the subject line. Include your account ID so we can locate your data records without delay.
In-Account Complaint Form For formal complaints about account suspension or wallet transaction disputes, use the complaint form in your account settings. This creates a timestamped record we are required to acknowledge.

Common Questions About Our Legal Terms

These are the questions we see most often from account holders in Bangladesh. If your question is not covered here, reach out through the in-account complaint form or email support with your registered wallet number.

Access depends entirely on your local law and the eligible regions we serve. You must confirm your own legal eligibility before opening an account. We do not provide legal advice on local jurisdiction.

No. Our legal conditions require that all wallet transfers come from an account registered in your own name. Third-party bKash, Nagad or Rocket transfers are a breach of account conditions and may trigger a review.

Write to our support email with your account ID and your registered mobile number. We will provide a summary of the personal data held on your account within the timeframe our policy requires.

After closure, we retain data for the period our operational obligations require. You may request deletion of non-essential data — transaction records linked to wallet activity may be retained longer for compliance purposes.

Use the complaint form inside your account settings. Include the date, amount and the wallet — bKash, Nagad or Rocket — used. This creates a formal record we acknowledge and investigate under our complaints process.

Yes. Material changes to our legal conditions are communicated to the email address on your account before they take effect. Continuing to use your account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.