What Data We Collect and Why
We collect personal information in three main situations: when you create your account, when you make a transaction, and when you contact our support team. Account creation requires your name, email address and mobile number — nothing more. When you deposit or withdraw through bKash, Nagad
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or Rocket, we log the transaction reference and wallet number so we can verify the movement in your account history and resolve any dispute quickly. We do not store your full mobile banking PIN or OTP at any point. For account security, we record device identifiers
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and login timestamps so we can flag unusual access patterns and notify you before any damage is done. Cookies on our site track your session state and remember your lobby preferences — you can manage cookie behaviour through your browser settings at any time. We retain
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your account data for as long as your account is active and for a period after closure as required by applicable rules in your region. If you believe data we hold is inaccurate, you have the right to request a correction. If you want a copy
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of what we hold, reach out through the support channels below. Availability of all services depends on local law and eligible regions in Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.